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Customer Service Articles -  Page 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31

Is Your On-Line Business Customer Friendly?
Customer service is increasingly seen as one of the most valuable uses for a commercial World Wide Web site. Your Web site is available on a 24 hour, seven days a week basis. So it is well worth exploring ways in which your customers can virtually "serve themselves," without the need for overtime sta ...
Author: Philippa Gamse
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"e is for everything?? . . ."
This article was originally published in three installments in the "Foundry Trade Journal", 2001.

Just this week, a member of my audience asked me the following:

"Why would a local company, with a large investment in trained, professional sales people need a Web site?"

Great que ...
Author: Philippa Gamse
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2 Percent Conversion Rate
Do you wonder why the industry average of conversion rates of
a customer buying on web sites is only 2 percent?

Have you tried to purchase anything online from some of
the Big Boys? I have a feeling that it's a game with them
to load all the graphics they can and slow down their < ...
Author: Kurt Geer
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Shopping Cart Abandonment Solved!
Imagine yourself at the local Sears carrying a shopping basket
down the isles looking for the perfect gift for your spouse
when you come to a great looking watch in the jewelry department.
You know she'll love the design, but also know she has a curious
allergy to white gold and call over ...
Author: Mike Banks Valentine
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How to Protect Your Online Store from the Internet Burglars, Part 2
Thanks for joining me for Part 2 of this important article about how to save
your store from online thieves.

Here's a scenario that will help you identify who is savvy to credit card
fraud and who is
not.

Let's say that John Smith runs an Internet store that sells books. His st ...
Author: Lynne Schlumpf
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Why You Should Do Business on the Internet
With a little money and a good idea, you can reach anyone who uses the
Internet. According to the latest statistics, that’s 158.5 million people.

You can use the World Wide Web to open new sales channels, extend your
current business into a different product line, enhance customer servic ...
Author: David Johnson
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Old Meets New in the Web Store Business Plan
E-commerce may be revolutionizing the way the world does
business, but it shouldn’t change your approach to writing a
business plan. Whether you’re starting a Web store from scratch
or taking an existing outfit online, the basic elements of your
business plan will be no different from a t ...
Author: David Johnson
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TURN YOUR BROWSERS INTO BUYERS
The day is coming soon when every web wanderer goes shopping online without a care. A day when nobody hesitates for even a microsecond before entering their credit card information and clicking on "BUY".

But at the moment, only 40% of all Internet users are doing so. The other 60% still want ...
Author: Heather Reimer
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Customer Service: Your Advantage
So, you don't have a multi-million dollar advertising campaign? You don't have a
staff of hundreds, venture capital backing or someone from Star Trek as your
spokesperson? Then perhaps it's time to look into one of the advantages that you
do have over these e-commerce giants..... customer se ...
Author: Bryan Marye
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A Strategic Approach to e-Business
Web technology can be seductive. It is all too easy to install a Web server, generate some flashy graphics and, bingo, you have an electronic version of your core business operations. Unfortunately, successfully transitioning your company to e-business a lot more complicated than that. E-business is ...
Author: Bob MacAvoy
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How To Effectively Develop An Online Storefront And Start Selling MORE Products Online Quickly!
The Internet, for us, is an absolute dream come true.

As my wife Anne and myself are disabled it meant relying
on the Government to provide us with state handouts. This
not only left us physically disabled and on a very low
income, but severely restricted any chance of being able
t ...
Author: Mike Blacktop
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ECOMMERCE: YOUR OPPORTUNITIES ARE UNLIMITED
Peter Drucker believes ecommerce will be to the Information
Revolution what the railroads were to the Industrial Revolution.*
To oversimplify, the Industrial Revolution was a time in which
tools were produced that replaced people in the manufacture of
goods. In the first thirty years, al ...
Author: Bob McElwain
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THE SIX DEADLY E-COMMERCE SINS
If you plan on cashing in on the e-commerce revolution, the question is no longer whether or not you should accept credit cards and checks on your web site. The question now is how to set up a successful e-commerce solution that fits both your business model and your budget.

Here are some stat ...
Author: Thomas Harpointner
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Understanding Celtic Wedding Rings
Thousands of years ago, the Celts, a group of independent tribes spread throughout much of current day Europe, were sophisticated artisans, carving knot work patterns that have inspired modern day jewelers to create wedding rings. These motifs have meaning. Yet understanding the knot patterns and why ...
Author: Marc Choyt
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Student Moving Expenses
So you haven't got a car but you have got a load of stuff to move. You may even have some difficult item of equipment. You may represent a club, society or even a department with a one off moving problem....

You find yourself turning to the internet, yellow pages, or local paper for a ...
Author: Stephen Willett
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