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Customer Service Articles -  Page 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31

5 Steps to Identify Core Processes
You have permission to publish this article free of charge, as long as the resource box is included with the article. If you do run my article, a courtesy reply to sean@bizmanualz.com would be greatly appreciated. This article is 1,122 words long including the resource box. Thanks for your interest.< ...
Author: 5 Steps to Identify Core Processes
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11 Ways to Get What You Want - Be a Clever Customer!
There is so much about 'customer service' in the media these days and, well, yes, maybe things aren't what they were. But you can do more, much more as a customer, to get the best results for yourself. It's in your hands...

We all want great service, whether we are buying our weekly groceries ...
Author: Martin Haworth
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"Blogging" For Fun & Profits
Unless you've been under a rock for the last year, you've
heard the term "blog" once or twice.

To most people, a "blog" simply represents a glorified
online "diary" where geeks, computer nerds, and lonely
teenagers record their thoughts in cyber-space.

However, many people do ...
Author: Jim Edwards
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A leadership program for general contractors
PROBLEM
Many of the General contractors and workers are "technically" excellent in their field but do not know how to deal with people.
Also, in many instances, they exhibit attitudes which are not conducive to teamwork and effective, efficient operations.
This impacts the team environment ...
Author: Jose Sanchez
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Improvingcustomer service in large stock registrar cmpany
ROBLEM
The organization was always working under a crisis mode, with the managers feeling pressured and "under the gun".
There was discord and resentment among the manager team, which reflected in the employees.
Re-work and bureaucracy were eminent.
Two of the managers were at odds wit ...
Author: Jose Sanchez
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A Customer complaint management system
Background
The company was experiencing an increase in the number of customer complaints and an increase in the cost of processing them and we were hired to analyze the current situation and develop recommendations to increase the effectiveness of the process of administering and resolving the co ...
Author: Jose Sanchez
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A large international insurance company IT department
PROBLEM
The workers in the information systems division were technically excellent but lacked in human behavioral skills. One employee in particular was exceptionally intelligent and knowledgeable but had a pessimistic, cautious and negative attitude.
One of the groups, the "Help Desk" was inf ...
Author: Jose Sanchez
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Blueprint For A Comprehensive Business Plan
Blueprint For A Comprehensive Business Plan
Copyright © Tanner Larsson
http://www.work-at-home-resource-center.com

Getting started in a new business requires a lot of work, not the least of which is planning. Although many business owners claim to little or no formal planning, even the m ...
Author: Tanner Larsson
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Succss Tip: Business Plannning 101
SELLING YOU ON YOUR BUSINESS You’ve probably heard it said that a business plan is a selling document. While it is very true that your business plan will be an invaluable aid to you in selling your business to others, you may not have considered that it can be a great way to sell or re-sell YOU on th ...
Author: Bob Decker
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How to Create a Really Great Company in 2005
Why Most CEOs Fail?
Building a Great Company From Within & Using Your Employees to Find and Fix problems

By Chet Holmes, President of Jordan Productions

Times are tough. The economy is in a constant state of upheaval. Is your company doing better than most?

Are you placing gr ...
Author: Chet Holmes
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Ten Ways To Improve Your Customer Service
Here's some simple yet POWERFUL ideas on how to improve your customer service. Nothing can do more for a business than having "happy customers".

1. Stay in contact with customers on a regular basis. Offer them a free e-zine subscription. Ask customers if they want to be updated by e-mai ...
Author: Dan Brown
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Take Care of Yourself Before You Take Care of Your Customers
One of the most important questions people ask when they are focused on improving their quantity and quality of business is: “What is my competitive advantage? What makes me unique, memorable, special… what truly sets me apart from the rest?"

While there are no definitively right answers to th ...
Author: Eric Plantenberg
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Identifying, Creating and Using Your USP
What's your USP? Don't know, or worse still, you've never heard of it.

USP is an acronym for Unique Selling Proposition. It's vital for every business to identify its inherent USP or if it can't identify it, to create it.

If yours is a firm that sells gold coated widgets and there are ...
Author: Robin Henry
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Colours Wheelchairs Announces European Expansion Plans
Colours N’ Motion is a maverick in the wheelchair industry. In a market that generally concentrates on price and technology, Colours' focuses on esthetics and comfort. While most manufactures advertise a product, Colours communicates a lifestyle message. Colours’ is often controversial, using strikin ...
Author: Gene Emmer
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Winning the Loyalty of Your Customers
PERMISSION TO REPUBLISH: This article may be republished in newsletters and on web sites provided attribution is provided to the author, and it appears with the included copyright, resource box and live web site link. Email notice of intent to publish is appreciated but not required. Mail to: ...
Author: Etienne A. Gibbs, MSW, Management Consultant and Trainer
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